We were glad to hold this 1-day property management workshop for our building managers and executives on last Sunday, 5 November 2017 at the Eastin Hotel in Petaling Jaya, Selangor.
The workshop was held to give our front liners deeper insights into our roles and responsibilities as professional property managers and how they can meet and exceed client expectations.
The full-day workshop was designed to be intense covering a total of 10 topics that are most relevant to our day-to-day job as property managers. It helped our team better understand what our clients expected of us while the contents of the topics had been carefully drawn up to cater for just that, if not more.
Very importantly, the workshop was packed with practical exercises and examples that our team members can start applying right away for results. The entire session turned out to be interactive with full participation among all team members in sharing their real life problems and solutions at work. We had a lot of fun too!
To get a glimpse of the event, check out our photo gallery on our Facebook page:
From this 1-day workshop, we learned all that we need to know about the Strata Management Act 2013 and the Strata Management (Maintenance and Management) Regulations 2015 including the By-Laws.
We learned about our scope of work as professional property managers encompassing 8 core areas, our code of ethics and how we can build our competitive edge through complaint management.
At the same time, we learned how to manage and work closely with our service providers for results, how to collect Charges and contribution to the sinking fund effectively, how to ensure monthly accounts and other deliverables are produced on time, and many more.
And yes, all that in just one day!
While we achieved our learning objectives simultaneously, this workshop also helped us in building a strong cohesive team. From the feedback, we all agreed that this is one workshop that none in our property management department should miss!
Kudos to our team of trainers. We all need this one intense shot from time to time.
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